Refund policy

Emanira Return Policy

Effective Date: 13 September 2024

At Emanira, we are committed to ensuring your satisfaction with our products. If for any reason you are not satisfied with your purchase, you can return it within 15 days of receiving your order. Please review the details of our return policy below.

1. Conditions for Returns

To be eligible for a return, the following conditions must be met:

  • Return Window: You must contact us within 15 days of receiving your order.
  • Condition of Product: The product must be in its original, unused, and unopened condition. Products that are used, damaged, or missing packaging will not be eligible for return.
  • Original Packaging: The product must be returned in its original packaging with all labels, tags, and any accessories that were included.

2. How to Initiate a Return

If you would like to return a product, please follow these steps:

  1. Email Us: Contact our customer service team at info@emanira.com with your order number and reason for the return.

  2. Phone Contact: Alternatively, you can contact us by phone at 03390609006 to initiate the return process. One of our customer service representatives will guide you through the next steps.

  3. Wait for Confirmation: Once we receive your request, our team will review it and get back to you within 2 business days with instructions on how to proceed.

3. Return Shipping

  • Return Shipping Costs: The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong product or defective item).
  • Return Address: We will provide the return shipping address in our confirmation email once your return request is approved.

4. Refund Process

Once we receive and inspect the returned product, we will notify you via email. If your return is approved, a refund will be issued to your original method of payment within 7-10 business days. Please note that the refund process may vary depending on your payment provider.

5. Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Final sale or clearance items
  • Products that have been used, damaged, or altered

6. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange a product, you may return the original item (subject to the return policy) and place a new order for the desired item.

7. Contact Us

If you have any questions about our return policy, please don't hesitate to reach out to us:

We are here to assist you and ensure that your experience with Emanira is nothing short of exceptional.